Personal Data that We Collect

We collect the following types of personal data:

  • Your first name, last name, email address, telephone number and address of residence;
  • Credit card details (card type, card number, cardholder name, expiration date, and security code);
  • Information about staying as a guest, including check-in and check-out dates, requests with special wishes, observations about your preferences regarding services (including preferences by number, amenities and any other services you use);
  • Information you provide about your marketing preferences or when you participate in surveys, contests or special offers.

When you visit our website, even if you do not make a reservation, we can collect certain data, such as IP address, type of browser used, information about the computer’s operating system, application version, language settings and pages displayed. If you are using a mobile device, we can also collect data identifying your mobile device, its specific settings and characteristics, as well as information about latitude/longitude. When you make a reservation, our system registers which device was used and where you’ve made a reservation. If this data can identify you as an individual, this data is considered a personal data covered by this privacy policy.

You can always choose which personal data you want to provide us (if any). If you decide not to provide certain data, it may affect some transactions with us.